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Soliciting Users' Thoughts about Local Services Available to Elderly and Disabled Resident

Aging and Disability Resource Centers (ADRCs) and Area Agencies on Aging (AAAs) link seniors and individuals with disabilities – and their families – to long-term services and support and other local resources.

ADRC and AAA staff across the county use one-on-one telephone and in-person consultations to provide residents with information and referrals to local services such as transportation assistance, legal support, customized living services, and home delivered meals.

Abt Global and Abt SRBI conducted a survey of ADRC and AAA clients to determine the types of services users most often access and/or would like to access, in an effort to better understand how users and their families interact with ADRCs and AAAs.

The undertaking, led by IMPAQ International for the Administration for Community Living – part of the U.S. Department of Health and Human Services – included Abt recruiting and training 43 ADRCs and AAAs nationwide on how to asking their clientele if they would be willing to be contacted for a phone interview about their experience with the ADRC/AAA. The team collected survey data at each of the 43 participating agencies and submitted on hard copy to the Abt project team. Staff then developed databases to document and aggregate these data, and engaged clients for phone interviews about their experience of care.

Key findings from the project and its survey include:
  • Most ADRCs function as independent, non-profits with multiple partners;
  • The most frequently requested services were transportation and determining Medicare and Medicaid eligibility and assistance;
  • 37 percent of ADRCs provide transition services from acute care settings; and
  • Most ADRCs assist consumers with financial eligibility applications for Medicaid and other publicly-funded long-term services and support programs.
Read the project’s final report.
North America