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The Service Design Studio (the Studio) is a novel approach to enhancing the capacity of New York City (NYC) municipal staff to adopt service design—sometimes referred to as human-centered design or design thinking—as a strategy to improve city services,…

Employment rates and earnings rise sharply for those with a post-secondary education. However, the high cost can put it out of reach for many children; fully 97 percent of college students from low-income households are unable to cover their costs…

A variety of environmental factors threaten manoomin (wild rice) in the Lake Superior Basin. Given that, as part of the Lake Superior Wild Rice Initiative,  Lake Superior Basin Anishinaabe communities, NOAA, and state agencies sought to document and…

From 2012 to 2015, the research team including Abt Global and SRI International studied the implementation of a new system to improve educator effectiveness in the Commonwealth of Massachusetts. The research was conducted for the Massachusetts Department…

A high number of non-urgent cases that could be addressed by general practice (GP) doctors are presenting unnecessarily at hospital emergency departments (EDs); these are potentially avoidable. Strategies that can save ED health professionals’ time also…

With health departments at the state and local level, the United States need consistent data to identify trends, track benchmarks and implement solutions at national, state and local scales. The Behavioral Risk Factor Surveillance System (BRFSS) is a…

Agentic AI helps federal agencies deliver faster, simpler, and more secure citizen services—driving real mission outcomes at scale.

An informative playbook to build, retain, and support the rural health workforce through GYO pipelines, pathways, residencies, telehealth, and team-based care.