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The Service Design Studio (the Studio) is a novel approach to enhancing the capacity of New York City (NYC) municipal staff to adopt service design—sometimes referred to as human-centered design or design thinking—as a strategy to improve city services,…

In 2019, the Administration for Children and Families (ACF) awarded the state of New Hampshire (NH) a three-year Preschool Development Grant (PDG) Birth through Age 5 (B-5) to continue supporting a comprehensive and coordinated early childhood care and…

Senegal’s government services in education, health, and water, sanitation, and hygiene (WASH) face continued challenges that slow the country’s progress toward achieving the Sustainable Development Goals. Lack of access to data-driven systems prevents…

The Ryan White HIV/AIDS Program (RWHAP), administered by the Health Resources and Services Administration (HRSA) within the Department of Health and Human Services, provides a comprehensive system of care for people living with HIV and AIDS. Although…

For the last decade, the Agency for Healthcare Research and Quality’s (AHRQ) has been promoting the use of patient-centered outcomes research (PCOR) evidence to inform news ways of delivering primary care (PC). AHRQ teamed with Abt Global and our…

Abt recommended a variety of ways to improve the diagnostic journey for Tasmanians with a rare disease through a rare disease diagnostic care pathway.

Since 2016, Massachusetts has required long-term care facilities (LTCFs) to admit individuals requiring care who are also being treated with medication for opioid use disorder (MOUD). Failure to do so violates the Americans with Disabilities Act. While…

Achieving the Ethiopian Ministry of Health’s ambitious targets to reduce maternal, neonatal, and infant mortality by more than half requires substantial investments at the woreda (district) level. The ministry’s challenges include insufficient government…

With more than 17,000 islands, Indonesia has always struggled to map its plentiful resources and boundaries. Few of the country’s 65,000 villages have legally demarcated boundaries. That hampers the flow of investment and public funding to rural areas…

In 2006, the Oregon Department of Community Colleges and Workforce Development (CCWD) launched the Oregon Pathways for Adult Basic Skills Initiative (OPABS) to better help low-skilled adults transition from the state’s Adult Basic Skills (ABS) programs…