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Agencies need robust contact systems & processes tailored to citizens’ needs in order to connect with them in a multi-channel, two-way stream of communication.

This report presents study findings on strategies states use in their Reemployment Services and Eligibility Assessments (RESEA) programs.

The COVID-19 pandemic is producing an unprecedented need for rapid short-term and longer-range actions on the part of government agencies, foundations, grantees, service providers, and other stakeholders.

How explainable, human-guided AI can help Medicaid programs focus on meaningful fraud signals, reduce noise, and act earlier.

The Pathways for Advancing Careers and Education (PACE) study was designed to produce rigorous evidence for policymakers, practitioners, and researchers about the effectiveness of nine career pathways approaches that sought to increase credentials, employment, and self-sufficiency among low-income, low-skilled Americans.

A Conrad N. Hilton Foundation-funded, Abt-led evaluation studied three encampments in Los Angeles.

This paper from Abt explains how state Medicaid agencies can set up mobile crisis response (MCR) systems to help people with acute behavioral health needs.