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The U.S. Department of Labor (DOL) tested the use of a Pay for Success (PFS) approach for funding and evaluating employment services. Under the PFS model, private and philanthropic investors cover the up-front costs of delivering an intervention. Then…

Abt’s first of three reports on HUD’s IWISH demonstration documents baseline characteristics and the enrollment of qualified residents.  

The Service Design Studio (the Studio) is a novel approach to enhancing the capacity of New York City (NYC) municipal staff to adopt service design—sometimes referred to as human-centered design or design thinking—as a strategy to improve city services,…

Abt’s second of three reports on HUD’s IWISH demonstration documents implementation of the IWISH model; experiences of staff, property owners, and residents in IWISH; and compares IWISH to offerings at a comparison group of properties.