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The Service Design Studio (the Studio) is a novel approach to enhancing the capacity of New York City (NYC) municipal staff to adopt service design—sometimes referred to as human-centered design or design thinking—as a strategy to improve city services,…

Homeless encampments have not been as visible on the American landscape since the Great Depression. Today’s encampments appear to reflect a complex set of factors, including increasing numbers of people living in deep poverty, underinvestment in new…

A high number of non-urgent cases that could be addressed by general practice (GP) doctors are presenting unnecessarily at hospital emergency departments (EDs); these are potentially avoidable. Strategies that can save ED health professionals’ time also…

Cancer strikes 1.6 million Americans each year. It imposes huge costs: heartache, death, and an estimated $263.8 billion in medical care and lost productivity in 2010, the most recent data available. Cancer care is complex and improving it faces a legal…

Locally led infrastructure and governance approaches have stabilized access to clean water, supported schools and rural markets, and built long-term community ownership.

The Promise Neighborhood program is a place-based initiative designed to improve the educational outcomes of children through linked, holistic and evidence-based cradle-to-career interventions.  The program’s grantees provide a menu of services to the…