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The Service Design Studio (the Studio) is a novel approach to enhancing the capacity of New York City (NYC) municipal staff to adopt service design—sometimes referred to as human-centered design or design thinking—as a strategy to improve city services,…

We sat down with Dr. Paul Biddinger of MGH to discuss how emergency services changed during the COVID-19 pandemic and lessons learned for EMS and ED providers.

A high number of non-urgent cases that could be addressed by general practice (GP) doctors are presenting unnecessarily at hospital emergency departments (EDs); these are potentially avoidable. Strategies that can save ED health professionals’ time also…

Where students go to college is key to their educational attainment and later economic success. However, 41 percent of students nationally and about half of those from lower socioeconomic backgrounds undermatch—meaning they don’t attend college or they…

Government agencies can use artificial intelligence to make better decisions and be more efficient while using Abt’s tools to mitigate risk.

Supporting the Government of Timor-Leste to deliver higher-quality primary healthcare, basic education and social protection are the objectives of the Australia Timor-Leste Partnership for Human Development (PHD).

The pictures from Brazil showed babies born with small heads or distended limbs. They were victims of Zika, the first mosquito-transmitted virus to cause devastating birth defects. Brazil and Puerto Rico reported growing numbers of Zika-related cases in…

Fannie Mae had conducted extensive research with various groups of consumers (e.g., renters, young adults, delinquent borrowers, homeowners, refinancers, etc.), including several survey research projects to examine how consumers shop for mortgages. To…