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The Service Design Studio (the Studio) is a novel approach to enhancing the capacity of New York City (NYC) municipal staff to adopt service design—sometimes referred to as human-centered design or design thinking—as a strategy to improve city services,…

The General Practitioner Liaison Officer (GPLO) Network aims to strengthen the link between Health and Hospital Services (HHSs) and general practice by identifying service gaps and improving the communication, the integration of services, and the…

The Massachusetts Department of Elementary and Secondary Education’s Candidate Assessment of Performance (CAP) is designed to assess the overall readiness of teacher candidates. The state wants to identify best practices, tailor guidelines and…

Abt’s Evaluation Technical Assistance team has helped hundreds of evaluators provide real-world, rigorous evidence of program effectiveness.

In 2012, New York state (NYS) generated over 17.8 million tons of municipal solid waste. An assessment of the options for reducing landfilled waste and emissions through the use of advanced waste-to-energy (WTE) technologies was needed, as was an…

To successfully address homelessness in the U.S., we need to understand the extent of the challenge at local, state levels.

More than 2.3 million households participate in the U.S. Department of Housing and Urban Development’s (HUD) Housing Choice Voucher program, and almost a million of these households are comprised of families with children. With these vouchers, families…