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Agencies need robust contact systems & processes tailored to citizens’ needs in order to connect with them in a multi-channel, two-way stream of communication.

This paper reviews promising efforts to integrate employment services with treatment and recovery services for people with substance use disorder.

“One step at a time.” This well-known axiom applies broadly to individual endeavors, such as learning to play a musical instrument or building a home. It also applies to grand aspirations of governments, such as providing citizens access to affordable, quality health care.

Abt’s decade-long evaluation of AgResults explains how its approach works (and doesn’t) to spur uptake of commercial innovations in emerging economies.

A Conrad N. Hilton Foundation-funded, Abt-led evaluation studied three encampments in Los Angeles.